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Mondkatjes takes care of shipping your newly ordered face masks in accordance with the EU e-commerce regulations.

Once you order by our shop, we produce each Mondkatjes face mask by hand to fit your custom requirements. This is why it is very important that you choose the correct size.

Shipping costs

We ship our face masks from Haarlem, the Netherlands.
We ship to the Netherlands as well as to a number of European countries.

We ship slim packages that usually fit in a mailbox. Each shipment is associated with a track & trace code, so that you can monitor at any time its status and the location of the package.

Why these shipping costs?

While we strive to find the least expensive option, the costs of shipping small goods, such as our Mondkatjes face masks, have been subjected to a significant raise in 2020.

Delivery times

It usually takes us 1-3 working days to produce and ship a face mask, except on weekends and on public holidays.

Once we ship the item, you will receive a mail with the track & trace code.

Orders in the Netherlands and Belgium are then usually delivered within 1-2 working days.

Product isn't in stock

If the mask you ordered is not available on time, we will contact you to propose a later delivery date, return your money or offer an alternative.

Busy parcel delivery service

By some event the delivery times can be delayed and take longer than usual. Mondkatjes is not liable for any delays during the transport of the delivery companies.

Return policy

Our products can be returned within 14 days of ’cooling-off’ period.

The procedure: